Oops! The Client is Upset. - Omowunmi Akingbohungbe
Omowunmi Akingbohungbe is an award winning Finance and Not-For-Profit Management Professional. With over 18 years experience in Banking, Customer Service, Corporate Social Responsibility, Sustainability and Strategic Partnership Management. She has consistently demonstrated a remarkable ability to lead complex projects and drive financial performance. Her interpersonal skills coupled with a talent for building relationships and earning trust among individuals have led her to champion explemnary performance in the realms of Customer Service and client satisfaction. Wunmi is an NGO Leader with a commitment to solving social issues and driving impact. Oops! The client is upset is her (first) book.
Blurb:
The book is a "Management" book that features a true life story of the author's experience in managing an angry client. It focus on sharing tips that can be adopted by those in client-facing roles (or anyobe faced by an angry lerson) to convert them to loyal fans whole protecting their self esteem and confidence.
